Sayjo Recruitment Ltd are recruiting for this permanent and full time role on behalf of our client. It is fully office based (we are unable to offer hybrid option), there will be travel in the UK to meet clients and see completed projects two times a month.
Requirements :
* Manage your own client base and support the Director with key account queries, through a ticket system portal, CRM tracking, email and phone interaction.
* Carry out compliance and review meetings via Teams .
* Evidence gathering of project stage delivery, through site engineers, site manager photography and sign off records to ensure real time information is recorded on the CRM.
* Manage and ensure timely resolution of queries in line with service level agreements and escalation of time failings to management and site managers.
* Identify recurring issues and support the implementation of process improvements.
* Prepare reports and fact files for client reviews, reports, and service updates.
* Coordinate service schedules, maintenance visits, and work orders.
We are looking for :
* Great coordination and time management skills, with the ability to communicate at all levels in a professional manner.
* Positive team member who is supportive and enjoys having autonomy.
* CRM, database or systems data entry with great data entry and typing skills.
* Confidence to solve conflict and negotiate challenges.
* A real desire to deliver excellent customer service.
Our client operates 7:45 to 4pm Monday to Thursday and 7am till 3:30pm Fridays. There is free parking onsite and a canteen. There is the opportunity to earn shopping vouchers as a bonus incentive monthly.
To find out more, please apply with your up to date CV. We may close the advert earlier than shown
Salary description
£33750.00 - £35200.00 per year