Customer Order Representative

Customer Order Management Administrator

Peterborough

We are currently recruiting for 4 Customer Order Management Representatives to join a well-established manufacturing organisation based in Peterborough.

This is a fantastic opportunity for candidates with experience in Customer Order Management or Customer Service within a manufacturing or engineering environment who are looking to develop their career within a structured, process-driven environment.

The role will be fully onsite during the initial training period and is expected to move to a hybrid model (3 days onsite / 2 remote) thereafter.

The Role

You will act as the single point of contact for assigned customer accounts, managing the full order lifecycle from customer setup and order entry through to shipment and post-delivery support.

You will work closely with internal teams including manufacturing, logistics, quality, and distribution to ensure orders are processed accurately and delivered on time.

Key Responsibilities

Manage customer accounts through the complete order lifecycle
Process new orders, modifications, and escalations
Ensure on-time shipment in line with agreed deadlines
Act as liaison between customers, manufacturing plants, and internal departments
Resolve complex customer queries through research and system knowledge
Maintain accurate records in internal systems
Ensure compliance with export and shipping documentation requirements
Raise and manage quality-related non-conformance claims
Prepare internal and customer reports
Support customer visits where required
Contribute to continuous improvement initiativesWhat We're Looking For

✔ Minimum 2 years' experience in Customer Order Management, Customer Service, Account Management, or Supply Chain
✔ Experience within a manufacturing or engineering environment (essential)
✔ Strong understanding of order processing and the end-to-end order lifecycle
✔ Good technical aptitude and ability to understand product information
✔ Excellent communication skills
✔ Strong attention to detail and problem-solving ability
✔ Experience working with ERP or order management systems preferred
✔ Knowledge of Quality Management Systems advantageous

You will be working 37.5 hours per week Monday to Friday with an immediate start

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles