You will be responsible for supporting a wide range of UK, ROI and internationally-based customers, alongside e-commerce. Responsible for processing orders, arranging shipments, communicating updates and liaising with the customers alongside internal teams, guaranteeing the best possible service.
KEY AREAS OF RESPONSIBILITY
* Ensure customers’ orders are input into the sales administration system.
* Keep customers and wider Sales team updated on the progress of orders.
* Co-ordinate the despatch of sales orders, ensuring all relevant documentation is in place.
* Investigate and resolve customer sales queries.
* Keep invoicing updated, contributing to end-of-month administration duties.
* Support with the processing of Amazon orders.
* Support the wider Sales Teams with account management and handling.
* Regularly liaise with additional internal departments, including Marketing, Product, Production and Planning.
* Respond to telephone and email queries.
* Demonstrate full product and brand knowledge.
Requirements
* Be experienced in export sales administration.
* Demonstrate excellent communication skills.
* Work in a timely and productive manner.
* Have experience in Access computer systems or a similar ERP system.
* Demonstrate experience in handling and administrating to a wide customer base.
* Understand international shipping requirements and restrictions.
* Have experience using a range of transport companies for different markets.
* Be experienced using Excel and Outlook.
* Professionally and positively represent the company and its values at all times.
* Be a team player, proactive, flexible, enthusiastic and demonstrate a ‘can-do’ attitude.
* Be able to work to tight deadlines, ensuring work remains of the highest quality.
* Demonstrate excellent organisational and time management skills.
* Be able to work cross-functionally with relevant teams.
* Be a people person who is hands-on and open to learning in a collaborative and creative environment.
* At least two years’ experience in a relevant role.
* At least one years’ experience of export administration.
* Someone who is passionate and wants to hit the ground running
* Reasonably close proximity to the Head Office would be ideal, however, not essential.
* Excellent working knowledge of Excel.
* Excellent communication skills
Salary description
£26500.00 - £30000.00 per year