Our local government clients in Lambeth, London, are seeking a Housing Solutions Reviews Officer. To conduct robust and timely reviews of decisions made under the Allocations Policy and in pursuit of the statutory duties to people experiencing homelessness. 2 days in office, 3 days remote.
Responsibilities
To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a decision on the allocation of housing.
To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions.
To ensure that statutory decisions can withstand political, media and legal scrutiny.
To provide effective, professional Review and Appeal service on behalf of the Housing Service.
To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals.
To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits.
To instruct legal services on Housing Act appeals and represent in Court as and when required.
Qualifications – Essential
GCSE Grade (or equivalent) in English Language and Mathematics.
Degree of relevant professional qualification
Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.
Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Interview - 1 hour - Test - 30 minutes.
Knowledge of Housing law.
Understanding of housing law and national policy relating to homelessness, with the ability to put into practice.
Experience of dealing with homelessness appeals/judicial reviews.
Detailed knowledge of the homelessness legislation, case law and Codes of Guidance.
Knowledge of the Local Authority's duties towards asylum seekers.
Good communication skills, both oral and written, and the ability to explain issues clearly, objectively and in a personable manner.
Excellent interpersonal skills, including active listening, advocacy and negotiation.
Knowledge of recent relevant legislation/government proposals, i.e. the Modernisation agenda, Best Value, Human Rights, etc.
Knowledge of the concept of equal opportunities, policies and their application.
Knowledge and Understanding of current housing issues.
Experience in dealing with vulnerable customers.
Experience in undertaking Homeless Assessments.
Knowledge of Risk assessments and lone working policy.
Compliance Requirements
3 Years References
Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace
Salary description
£28.00 - £36.00 per hour