Senior Leadership Role – Large Multi‑Site Operation
Salary: Competitive + Benefits
Location: South Central Region
Are you an experienced Soft FM leader who thrives in a fast‑paced, people‑centred environment? This is an opportunity to take ownership of a large, complex operation delivering essential services across a multi‑site estate. You’ll shape service performance, drive cultural excellence, and lead a substantial workforce delivering frontline support services.
The Role
As Head of Soft Services, you’ll provide strategic and operational leadership across a broad service portfolio, including:
* Cleaning & Domestic Services
* Catering
* Security
You’ll lead a management team and a workforce of several hundred colleagues, ensuring safe, consistent and high‑quality service delivery. With a significant budget under your control, you’ll be accountable for performance standards, resource planning, continuous improvement and customer satisfaction.
Key Responsibilities
* Lead, motivate and develop operational teams to deliver high‑performing, customer‑focused Soft FM services
* Ensure all services operate efficiently, safely and in line with contractual, statutory and industry standards
* Oversee workforce planning, training, recruitment and people processes, fostering a positive, inclusive culture
* Implement and monitor KPIs, SLAs and audit regimes to support high service quality and improvement initiatives
* Drive service optimisation through effective use of systems, data insights, reporting and trend analysis
* Manage relationships with internal stakeholders, subcontractors and senior leadership
* Provide accurate financial oversight, including budget management, forecasting, billing and additional works
* Ensure compliance across H&S, quality, risk, and environmental requirements
* Support change programmes, innovation and modernisation of Soft FM delivery models
About You
You’ll bring:
* Significant managerial experience within Soft FM across large or complex environments
* A proven ability to lead multi‑disciplinary teams and embed a positive performance culture
* Strong organisational, communication and stakeholder engagement skills
* Knowledge of service quality frameworks and compliance requirements
* Experience working with KPIs, audit processes and CAFM or similar systems
* IOSH Managing Safely (essential); NEBOSH or advanced FM qualifications desirable
* Experience working in regulated or high‑profile operational settings
What’s in It for You
* Senior leadership role with meaningful impact
* Opportunity to shape the direction and culture of a major Soft FM operation
* Supportive leadership and scope to drive innovation and improvement
* Competitive remuneration package and long‑term career progression prospects
Salary description
£55000.00 - £64500.00 per year