IT Support Technician

IT Support Technician

The Company

This is an opportunity to join a growing engineering and manufacturing business based in Weston-super-Mare.

The company has recently invested heavily in its facilities, systems and infrastructure and is entering a new phase of growth following the award of major new work.

IT plays a key role in supporting both office and operational environments, and this position offers the chance to be part of that journey.

The Role

We’re looking for an IT Support Technician to join a small, hands-on IT function, working closely with the IT Manager.

This is a varied role covering both day-to-day support and project work, with exposure across infrastructure, systems, and business applications. You’ll be supporting both office users and shopfloor operations, so no two days will look the same.

It’s a great opportunity for someone who wants to move beyond a standard helpdesk role and get involved in wider IT systems and improvements.

What You’ll Be Doing

* Providing 1st and 2nd line support for desktops, laptops, printers, scanners and mobile devices

* Supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

* Managing users and access within Active Directory

* Troubleshooting IT issues across office and production environments

* Supporting Windows servers and virtual environments (VMware exposure)

* Assisting with ERP and operational business systems

* Supporting reporting tools and data queries (SQL / Power BI exposure)

* Getting involved in automation and process improvements

* Setting up hardware, new starters and internal moves

* Maintaining and improving documentation and IT processes

Security & Maintenance:

* Monitoring patching (Automox), antivirus (Check Point Harmony) and backups (Druva)

* Investigating issues and ensuring systems remain secure and up to date

Operational IT:

* Supporting networking, scanners and printers within a manufacturing environment

What We’re Looking For

* Experience in an IT support role or strong technical background

* Good knowledge of Microsoft 365 and Windows environments

* Basic networking knowledge (IP, DNS, DHCP)

* A proactive, hands-on approach

* Someone who enjoys variety and taking ownership

* Strong attention to detail, particularly around documentation

Desirable (Not Essential)

* ERP system experience

* Power BI or Power Automate exposure

* SQL knowledge

* VMware or server exposure

* Experience in a manufacturing or industrial environment

What You’ll Get

* A broad, hands-on role with exposure across multiple areas of IT

* A mix of support and project work

* Ongoing training and development opportunities

* A 9-day fortnight (every other Friday off)

* 25 days holiday plus bank holidays

* Company pension and life assurance

Additional Information

This is an on-site role based in Weston-super-Mare, supporting both office and shopfloor environments.

Keywords

IT Support Technician, IT Support Engineer, 1st Line, 2nd Line, Microsoft 365, Active Directory, Networking, VMware, ERP, SQL, Power BI, Manufacturing IT, Weston-super-Mare