Salary: £26,800 + monthly incentive based on KPI's
Contract: Full time, permanent
Shifts: Shifts rotate, usually Monday - Friday 8am - 5pm (contract hours are Mon - Sun 7am - 11pm, shifts are usually Mon - Fr 8am - 5pm, however, this may change during peak season).
Training: 12 weeks
Location: Full based on site in Edinburgh
We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a Portuguese Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages.
You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries.
We require you to be fluent in Portuguese and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM.
What You'll Do: -
Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Portuguese and English lines.
Take ownership of customer concerns, resolving travel-related issues end-to-end.
Communicate clearly and confidently across multiple channels.
Collaborate within a supportive team to achieve KPIs and service targets.
Share ideas to improve customer experience and internal processes.
What You'll Bring:-
Fluent in English and Portuguese (written and verbal).
Strong communication and problem-solving skills
Ability to handle multiple web chats with fast, accurate typing.
Confident working towards and achieving KPIs / Targets.
Motivated, adaptable, with eagerness to learn and grow.
Why You'll Love Working Here:-
33 days annual leave (including bank holidays)
Employee Assistance Program, wellbeing support & enhanced sick pay
Enhanced family policies (maternity, paternity & adoption)
Life insurance worth 4x your annual salary
Hybrid working options (based on performance)
Free on-site gym or discounted memberships at Nuffield Health & PureGym
Continuous learning & genuine career development opportunities
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database
Salary description
£26800.00 - £26800.00 per year