This is a customer-facing technical role sitting at the heart of product quality, compliance, and new product development. You’ll work closely with customers, internal teams, and manufacturing sites to ensure products meet the highest standards across safety, quality, and regulatory requirements.
This is an excellent opportunity for someone looking to develop their career within a commercially focused technical environment.
Key Responsibilities
Customer Technical Management
Manage day-to-day technical relationships with key customer accounts
Interpret and communicate customer requirements effectively
Ensure all technical deliverables are met within agreed deadlines
Specifications & Documentation
Complete and maintain customer specifications and technical documentation
Manage data across customer portals and internal systems
Produce reports including KPIs, audits, and compliance documentation
NPD & Product Compliance
Support new product development from concept through to launch
Ensure all products meet quality, safety, and legal standards
Review product artwork and labelling for UK compliance
Audits & Quality
Support customer audits and site visits
Manage customer complaints from investigation through to resolution
Support product withdrawals or recalls where required
Stakeholder Collaboration
Work closely with internal teams, factories, and supply chain partners
Support continuous improvement initiatives across the business
About You
Degree in Food Science (or related discipline)
Experience within food manufacturing or FMCG
Strong knowledge of food safety systems (HACCP, BRC)
Experience working with UK retailer / foodservice specifications
Excellent stakeholder management and communication skills
Highly organised with strong attention to detail
Desirable:
Knowledge of food labelling legislation
Experience within dairy products
Additional language skills (French or Italian)
What’s in it for you?
£39,000 salary + 10% bonus
6% employer pension (matched)
Private medical insurance
Life assurance & income protection
26 days holiday + flexi-time
Exposure to NPD, retailer standards, and customer-facing projects
Clear opportunity for progression within a global food business
Apply Now
If you’re a Technologist looking to step into a more commercially focused, customer-facing role, we’d love to hear from you
Salary description
£0.00 - £39000.00 per year