Location: Rochdale
Reporting to: IT Manager
£35,000.00 per annum
IT Support Officer Role
Our client, a well-established and forward-thinking organisation, is seeking a proactive and technically capable IT Support Officer to join their internal IT team. This is an excellent opportunity for an experienced IT professional to play a key role in maintaining and improving business-critical systems while supporting users across the organisation.
Acting as a central point of contact for IT support, you’ll be responsible for ensuring smooth day-to-day operations, troubleshooting issues, and contributing to ongoing systems development, including ERP enhancements.
IT Support Officer Key Responsibilities
Act as deputy to the IT Manager when required
Provide first-line and second-line IT support to users across the business
Maintain, configure, and monitor hardware, software, and network systems
Troubleshoot technical issues including hardware faults, printing, and access problems
Ensure the reliability and performance of existing IT systems
Support the development and optimisation of the company-wide ERP system
Assist with IT and telecommunications asset management
Manage onboarding for new employees, including account setup and system access
Support the generation and delivery of ERP-based reports
IT Support Officer Skills & Experience Required
Minimum 3 years’ experience in an IT support role (ideally within a manufacturing or similar environment)
Strong working knowledge of:
Active Directory
Microsoft Office 365
DNS & DHCP
Windows Server (2016–2022)
Virtualisation technologies (VMware, Hyper-V)
Understanding of server infrastructure and database systems
Experience with ERP systems (e.g. EFACS, Syspro) is highly desirable
Solid understanding of operating systems architecture and performance monitoring
IT Support Officer Personal Attributes
Strong problem-solving skills with a logical approach to troubleshooting
Excellent communication skills, both written and verbal
Ability to engage with stakeholders at all levels of the business
Self-motivated with the ability to work independently and collaboratively
Adaptable and eager to learn new technologies in a dynamic environment
Why Apply for this IT Support Officer role?
Opportunity to work in a varied, hands-on IT role
Exposure to enterprise systems and ERP development
Supportive team environment with career development potential
Competitive salary and benefits package
If you’re an experienced IT Support professional looking for your next challenge, apply now to be considered.
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Salary description
£35000.00 - £35000.00 per year