Cwmbran, South Wales (NP44 1TS) | Full Time – Monday to Friday, 08:00–17:00 | £30,000–£34,000 per annum DOE
At Fitzgerald Plant Services, we take pride in being a trusted leader in rail, plant, and HGV maintenance — delivering quality, reliability, and excellence to every client we serve.
As part of our continued growth, we’re expanding our Key Accounts Department, which plays a crucial role in ensuring that fleets are maintained to the highest standards of safety, compliance, and performance.
We’re now looking for a dedicated and organised Service Co-ordinator to join our team in Cwmbran. You’ll be instrumental in planning and coordinating maintenance activities, supporting technicians, and ensuring our customers receive the outstanding service they expect from Fitzgerald Plant Services.
You’ll enjoy:
A competitive salary (dependent on experience)
A collaborative and supportive team culture
Opportunities for professional growth and career progression
The chance to make a direct impact on operational efficiency and customer satisfaction
Working for an established company with a strong reputation for excellence
Requirements
Essential:
Proven experience in service coordination, fleet management, or engineering support
Strong organisational and multitasking skills
Excellent communication and interpersonal abilities
Knowledge of maintenance planning, compliance, and job closure processes
Proficiency in Syrinx, Excel, and scheduling systems (or ability to learn quickly)
Commitment to safety, quality, and continuous improvement
Desirable:
A structured, fair, and collaborative approach to leadership
The Role
As a Service Coordinator, you’ll manage both scheduled and unscheduled maintenance activities, ensuring compliance with safety, regulatory, and contractual requirements. Acting as a key link between the Service Controller, Service Administrator, technicians, and customers, you’ll help drive efficiency, service quality, and operational performance.
Key Responsibilities:
Maintenance Planning & Coordination: Schedule and deliver planned, reactive, and emergency maintenance while maintaining accurate job records
Breakdown & Emergency Response: Respond quickly to breakdowns, maintain a maximum 120-minute emergency response, and prioritise safety
Resource Allocation & Inventory Support: Allocate technicians, tools, and parts efficiently; maintain accurate logs in Syrinx
Customer Communication & Service Delivery: Act as the main point of contact for customers, provide updates, and ensure high satisfaction
Health, Safety & Environmental Compliance: Ensure all activities meet HSEA requirements, log incidents, and conduct audits
Data & Systems Management: Maintain real-time service records, conduct audits, and ensure contract compliance
Performance Monitoring & Continuous Improvement: Track KPIs, analyse trends, and implement corrective actions
Leadership & Team Support: Support, mentor, and promote development among technicians and staff
If you are ready to start your career at Fitzgerald Plant Services, then click APPLY now!
Your data will be handled in line with GDPR
Salary description
£30000.00 - £34000.00 per year