What You Will Do:
- Liaise with customers and suppliers to ensure their expectations are met throughout the entire cargo movement process.
- Secure competitive rates by communicating directly with suppliers via phone and email, and accurately input quotes into the booking system.
- Process bookings efficiently, ensuring all arrangements are correctly made with suppliers.
- Maintain clear and consistent communication to provide updates and confirmations on bookings.
- Investigate and resolve any complications that may arise during cargo transportation, delivering swift and thorough responses.
- Build and maintain strong relationships with international partners to ensure competitive rates and up-to-date market knowledge.
- Provide accurate and detailed files to the Invoice Administration team within specified deadlines.
What You Will Bring:
- Excellence customer focus to look after our client base.
- Strong literacy, numeracy skills and attention to detail to handle the demands of this role.
- Proficiency in using computer systems and the ability to adapt to in-house software.
- Previous experience within the road freight industry is advantageous.
- Familiarity with Multimodal Dangerous Goods Notes would be a bonus.
As a Customer Services Advisor, you will play a vital role in ensuring the smooth and efficient operation of freight services. This company is dedicated to providing exceptional service and maintaining strong relationships with customers and partners. Your contribution will be integral to achieving these goals, and you'll have the opportunity to make a real impact in a supportive and collaborative environment.
Location:
This role is based in a convenient location in Northamptonshire, ensuring easy access to the company's operations and partners.
Interested?:
If you're ready to embark on an exciting journey as a Customer Services Advisor, don't wait! Apply now to take the first step towards a fulfilling and rewarding career. Let your skills and passion shine in this fantastic opportunity!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Salary description
£25000.00 - £26000.00 per year