Resident Liaison Officer

Resident Liaison Officer
📍 Bristol 
💰 £25,396 – £32,000 per annum
📅 Permanent
⏰ Full-Time
🚗 Driving Licence Required
🔎 Role Overview We’re currently working with a leading contractor within the social housing sector who are looking to recruit a Resident Liaison Officer to support delivery across planned works and refurbishment programmes.
This is a key role acting as the bridge between residents, site teams, and the client, ensuring works are delivered smoothly with minimal disruption and a strong focus on customer experience.
🧱 Key Responsibilities
Act as the main point of contact for residents throughout planned works programmes
Provide clear communication around timelines, works, and potential disruption
Arrange and attend resident meetings, drop-ins, and home visits
Support vulnerable residents during works
Manage and resolve complaints and queries, escalating where required
Coordinate with site teams, contractors, and housing teams
Assist with access arrangements and scheduling
Monitor works on-site to ensure standards and resident respect are maintained
Maintain accurate records, logs, and resident engagement reports✅ Requirements
Previous experience in a Resident Liaison Officer / Tenant Liaison Officer / Housing or Customer-Facing role
Strong communication and interpersonal skills
Experience handling complaints and difficult conversations
Organised with the ability to manage multiple workstreams
Good IT skills (Microsoft Office / systems)
Full UK Driving Licence🎯 What’s on Offer
Competitive salary up to £32,000
25 days holiday + bank holidays
Excellent progression and development opportunities
Life assurance + private medical
Retail discounts and wellbeing support
Enhanced family leave and sick pay📩 Interested? If this sounds like a role you’d be interested in, please apply with your CV or get in touch directly:
📧 (url removed)
📞 (phone number removed)