As the Operations Coordinator, you'll be the first point of contact for all technical support queries - diagnosing issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting.
This is going to be ideal for someone with who is capable of providing great customer services and able to juggle administration/reporting and elements of scheduling/coordinating field-based engineers.
In this position you'd be working on a flexible/hybrid basis within their Hemel Hempstead based site - The team operate Mon-Fri and a shift pattern of either 8.30am to 5.30pm or 9am to 6pm with an hour's lunch break.
Due to it initially being a temporary position, you'd be paid the hourly rate somewhere between £13.50 to £15 per hour + holiday pay and would be weekly pay.
On a longer-term basis, this role would be paying a salary of up to £29k dependant on experience.
This is a temporary-to-permanent position.
Key Responsibilities:
First point of contact dealing with raising, updating, prioritising and escalating tickets.
Allocation of tickets to the appropriate departments/engineers across the UK, accurately allocating based on location.
Building long term relationships with vendors.
Daily reporting and maintenance of daily documentation updates.
Responding to queries, providing accurate updates and manage customer expectations.
Monitoring unit feeds to fix live issues and support with troubleshooting.What We're Looking For:
Previous experience which demonstrates good customer service and administration experience are a must have - Doing so in an Operations team or environment would be a bonus.
Any prior experience using ticketing systems or some form of scheduling/service operations would be a huge bonus.
Strong IT skills with a quick grasp of new systems and processes.
Excellent communication skills - both written and verbal.
Attention to detail and time management.
A customer-focused mindset with the ability to multitask.
Commercial awareness and the ability to think critically.What's in it for you? All of the below are additional benefits for permanent staff.
A salary of up to £29k DOE
26 days annual leave (Plus the option to buy additional days per year)
Health Care Plan
Enhanced Parental Leave
Volunteering Days
Huge growth plans and as such, opportunities for progression and skill development
Very flexible/hybrid working (Available whilst temping)Ready to take the next step in your career?
Apply now or get in touch to find out more!
Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk
Salary description
£26000.00 - £29000.00 per year