Amazing opportunity available for a Product Manager to join a fun, friendly team in London. This role is responsible for sourcing and managing overseas DMC and ground partners, building and pricing trips, contracting suppliers, ensuring high-quality content and systems accuracy, ideally in Central/South America, Asia or Oceania. Working closely with Sales and Marketing to make sure our products sell brilliantly and deliver exceptional customer experiences.
The Job:
* Identify, evaluate and onboard new destination management companies (DMCs) and local partners
* Design, build and continuously improve guided tours, small group trips, and tailor-made itineraries
* Ensure products are differentiated, competitive, and aligned with brand positioning
* Set departure dates, capacities and seasonal availability in collaboration with partners
* Review competitor offerings and industry trends to identify gaps and opportunities
* Lead supplier contracting, rate negotiations and commercial terms
* Own trip pricing, margin management and cost control
* Work closely with Finance on payment terms, supplier queries and pricing accuracy
* Monitor product performance and recommend improvements or changes
* Act as the primary point of contact for international DMCs and hosts
* Build strong, long-term partnerships focused on quality, reliability and mutual growth
* Review supplier performance, customer feedback and operational issues
* Support partners in improving self-sufficiency, systems usage and operational standards
* Own the end-to-end loading of trips into internal systems and websites
* Ensure all itineraries, inclusions, exclusions and operational details are accurate and up to date
* Oversee product copy and work with Marketing on destination and trip content
* Ensure documentation, websites and sales tools are always aligned and correct
* Act as product expert for Sales teams across both brands
* Deliver product training, updates and destination briefings
* Support Sales with complex itinerary builds and product queries
* Feed sales insights back into product development and refinement
* Collaborate with Marketing on trip launches, campaigns and promotional activity
* Provide product insight for blogs, email campaigns and trade communications
* Support fam trips, partner storytelling and content gathering where relevant
* Contribute to safety reviews, risk assessments and quality assurance processes
* Work with Customer Experience teams on feedback, complaints and service improvements
* Identify recurring issues and drive systemic improvements
Skills Required:
* 3+ years' experience in travel product management, operations or contracting
* Strong understanding of DMC-led product and ground operations
* Proven commercial experience including pricing, margin management and negotiation
* Highly organised with exceptional attention to detail
* Confident communicator with suppliers, internal teams and senior stakeholders
The Package:
* Salary range is between £40,000 and £50,000
* Hybrid working in London (Tue, Wed and Thu)
Interested:
* If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to (url removed)