Workshop Manual Author / SERP Engineer
Location: Whitley, Coventry
Contract: 12 Months | Inside IR35
Role Overview
We are seeking a Workshop Manual Author / SERP (Service Evaluation & Repair Process) Engineer to support the evaluation and development of serviceability processes for new vehicle programmes, and the creation of Workshop Manuals. This is a unique opportunity to work at the early stages of vehicle design, ensuring products meet service, repair, and maintenance requirements while contributing to high-quality workshop manual content.
Working within a specialist team, you will assess whole vehicle designs using virtual and physical methods, representing the voice of the customer and technician within engineering discussions. You will play a key role in improving serviceability, reducing warranty costs, and enhancing overall product quality and reputation.
This role would suit an Automotive Technical Author, Vehicle Technician, or Master Technician looking to transition into a more engineering-focused environment.
Key Responsibilities
Conduct service feasibility assessments across the full vehicle design lifecycle (kick-off to launch)
Create detailed service feasibility reports using virtual tools and CAD models
Create detailed Workshop Manuals for Technicians to use within dealerships
Evaluate removal and installation processes, including tooling requirements and access constraints
Use digital manikins to assess ergonomic feasibility and technician interaction
Develop step-by-step repair procedures and estimate service labour times
Identify, communicate, and drive resolution of serviceability and repair concerns
Collaborate with programme and commodity teams to influence design improvements
Author and maintain workshop manual content to internal standards
Update technical documentation based on feedback from engineering and service teams
Represent the Service organisation in cross-functional engineering forums
Support physical validation activities on prototype and production vehicles
Skills & Experience Required
Strong vehicle knowledge across ICE and/or BEV platforms
Experience in technical authoring, service processes, or vehicle maintenance/repair
Ability to analyse designs and assess serviceability and feasibility
Strong IT literacy (Microsoft Office and related tools)
Excellent communication and stakeholder engagement skills
Methodical, structured approach to problem-solving
Self-motivated with the ability to work in a fast-paced engineering environment
Desirable Skills
Experience with CAD tools (e.g. Vis Mock-Up or similar)
Understanding of service tooling, workshop equipment, and repair methods
Experience with JIRA, Agile, or similar systems
Strong report writing and documentation skills
Please note, this role is deemed inside of IR35. The Umbrella Pay Rate offered is inclusive of the Assignment pay rate, holiday pay and Apex Recruitments contribution towards Employer Costs