Delivering training to over 10,000 candidates each year, the organisation designs and delivers high quality, bespoke courses across a broad range of areas including Lifting Operations, Materials Handling, Health & Safety, Construction and Plant Machinery, Transport, and Civil Engineering.
Your role will be pivotal in ensuring efficient day to day administration processes whilst building strong client relationships. Acting as a bridge between the client and the company, you will ensure client satisfaction while driving operational efficiency and business growth. This role will play a key position in the management team overseeing internal operations, staff supervision and process improvements.
Key Responsibilities:
-Oversee operational management, order processing, customer service and ensuring all internal processes are followed
-Lead, motivate, train and supervise the administration team
-Support and maintain CRM/ERP systems, process quotes and handle order progression
-Prepare and analyse performance and opportunity reports and forecasting weekly/monthly figures
-Maintain customer relationships, acting as the main point of contact for client concerns
-Identify and implement improvements to administration systems to increase productivity and efficiency
Candidate Attributes:
-Proven experience in a fast-paced administrative, or customer service role
-High proficiency in Microsoft Office applications
-Strong verbal and written communication skills
-Excellent attention to detail and ability to prioritise
-Good problem-solving skills
Hours: Monday to Friday, 37.5 hours per week, 8:30am – 5pm
Salary: Circa £35k per annum, depending on experience
Salary description
£35000.00 - £40000.00 per year