Operations Executive Responsibilities
Coordinate and confirm all land arrangements for multiple tailor-made journeys, working with over 100 ground suppliers, tour guides, and internal teams to ensure smooth delivery of itineraries
Arrange required services within agreed budgets, manage itinerary updates, and price any changes accurately
Oversee each trip to ensure a high-quality client experience, prepare detailed documentation, and capture feedback to support ongoing improvements while meeting annual performance targets
Maintain responsibility for financial accuracy, including managing costs, margins, and timely system updates
Monitor payments, produce client and commission statements, and assist with resolving invoice queries when needed
Uphold high service standards by anticipating potential issues, addressing them proactively, and supporting effective resolution of any concerns
Complete general administrative tasks, assist with projects as required, participate in occasional work-related travel, and take part in an on-call rota after training
Operations Executive Experience and Skills required
-Travel industry experience would be a bonus, but they are very open to individuals looking to move into the travel industry
-You must be organised, approachable, strong written and spoken communication skills, strong multi-tasker, outlook teams and excel knowledge, a real passion for travel, strong attention to detail
Additional information
-Salary between 26/27.5k, plus up to 3k bonus, extra money for handling the emergency phone (3 weeks per year) plus great benefits including 25 days holidays, pension and many more
-Office based Monday to Friday 9am and 5.30pm, option to work from home 1 day per week
- Excellent training programme, first 3 months
If you are interested in this exciting opportunity please apply online or send your cv to (url removed) quoting MS60567
Salary description
£26000.00 - £27500.00 per year