Internal Account Manager

Our client is looking for an Internal Account Manager to join their team in Peterborough. The Internal Account Manager is responsible for supporting the sales team by managing and growing relationships with existing clients, generating new business opportunities, and handling administrative tasks related to the sales process. This role involves collaborating with external sales representatives, customer service, and other departments to ensure a seamless and efficient sales operation.

Responsibilities: Account Manager Metals/Plastic

* Maintain and build relationships with existing clients, understanding their needs and offering solutions to enhance satisfaction and retention.

* Develops and maintains with the Outside Account Manager (OAM) lists of prospects and potential new accounts to grow net business and achieve established budget targets

* Address client enquiries, resolve issues, and ensure a high level of customer service.

* Assist the external sales team by providing necessary information, preparing quotes, and processing orders.

* Prepare and distribute sales materials, including proposals, contracts, and marketing collateral.

* Identify and qualify new business opportunities.

* Follow up on leads and enquiries, nurturing prospects through the sales pipeline

* Manage sales documentation, including contracts, sales orders, and reports.

* Process orders, track shipments, and ensure timely delivery to clients.

* Prepare sales reports and performance metrics for internal review.

* Work closely with the marketing team to align sales efforts with marketing campaigns and initiatives.

* Collaborate with product and customer service teams to address client needs and feedback.

* Provide input on sales strategies and tactics based on client interactions and market insights.

* Stay informed about industry trends, product updates, and competitor activities.

* Develop a deep understanding of the company’s products and services to effectively address client needs and objections.

* Reviews market analyses to determine customer needs, volume potential, price schedules and discount rates

* Prepares reports of business contacts, transactions and expenses

Knowledge, Skills & Experience Account Manager Metals/Plastic:

* Experience in an internal sales or sales support role, with a track record of meeting or exceeding targets, preferably in a commercial environment or metals industry

* Ability to work effectively with common PC programs such as spreadsheets (Excel) and Word

* Excellent communication, interpersonal, organisational and numerical skills.

* Proficiency in CRM

* Strong problem-solving abilities and good attention to detail.

* Ability to work collaboratively in a team environment and handle multiple tasks simultaneously.

Hours/Company Benefits:

Account Manager Metals/Plastic:

• Salary – up to £35k

• Office based - 5 days per week. 8:30am – 5:15pm (45 mins lunch)

• 23 days annual leave (plus Bank Holidays) rising to 28 with service

• Pension – 5% employee contribution, 3% employer (rises with service – max 8%)

• Life assurance and income protection after 3 months service

• Employee Assistance Programme

• 24hr GP service

• Discount portal

• Free car parking

Sales, Proactive, Account Manager, BDM, Sales Executive, Raw Metal, Manufacturing, Engineering, Tech Sales, Peterborough