Vendor Support

Vendor Support
📍 Peterborough
🕒 Monday – Friday, 08:30 – 17:30
💰 Salary: From £26,000 DOE

Commercial Recruitment is pleased to be recruiting for a detail-driven and highly organised Vendor Support professional to join a fast-paced and growing business in Peterborough.

This role is ideal for a Completer-Finisher personality (Belbin theory) — someone who takes pride in accuracy, follows tasks through to completion, and ensures everything is delivered to the highest possible standard.

The Role

This is a varied position combining account management, administration, and client support. You will act as a key point of contact for vendors and buyers, ensuring all processes are completed efficiently, accurately, and within deadlines.

Key Responsibilities

* Manage and support key client accounts, ensuring all processes meet required SLAs

* Deliver exceptional customer service via phone, email, and in person

* Ensure all administrative tasks are completed thoroughly and accurately

* Support the sales process from onboarding through to post-sale completion

* Maintain accurate records and ensure all systems are consistently updated

* Liaise with internal teams to ensure smooth coordination of activities

* Monitor accounts and proactively follow up on outstanding actions

* Re-engage dormant clients and support ongoing relationship development

About You

* A natural Completer-Finisher – highly detail-oriented with a strong sense of responsibility

* Excellent organisational and time management skills

* Strong communication skills and a professional approach

* Able to manage multiple tasks while maintaining accuracy

* Proactive and able to take ownership of tasks from start to finish

* Previous experience in administration, account management, or a customer-facing role is desirable