Location: South Preston
Salary: £28,000
Contract Type: Full-time, permanent
Working hours: 08:00 – 16:30 (Monday to Friday), early finish on Friday (from 1:30, depending on workload and order volumes)
Company: Established and expanding supplier of bespoke items
The opportunity:
Our client is an established manufacturing and bespoke order business who are experiencing a rapid period of expansion and growing the size of their teams. They are currently seeking an additional Sales Operations Administrator to support an expanding customer base and internal sales functions. Known for delivering high-quality bespoke items to a range of sectors – they are well established and stable in the marketplace and industry they operate in.
This role will be instrumental in maintaining order accuracy, supporting client and supplier communication, and enabling the smooth running of back-office processes. The company operates from a modern facility, which includes open-plan offices, a dedicated customer showroom, and on-site manufacturing spaces.
As part of a broader change and growth programme, the business is investing in new systems and expanding the team across multiple departments to meet increasing order volumes and evolving customer needs.
Key responsibilities:
* Coordinate and manage sales order processing from start to finish, working closely with sales managers and key account teams (use of CRM, Sage 50 and MS Office systems).
* Accurately check customer orders against specifications, flagging discrepancies and working with relevant departments to resolve issues.
* Liaise with customers and external suppliers over the phone (inbound and outbound) to confirm product details, timelines, and fulfilment queries.
* Monitor production capacity and flag any orders that cannot be fulfilled due to constraints in materials or scheduling.
* Ensure all order-related data is logged into internal systems (CRM) in accordance with company procedures and compliance standards (ISO accredited).
* Collaborate with internal teams across manufacturing, logistics, operations, administration and purchasing to keep workflows moving efficiently.
* Develop a working knowledge of material or alternative options used in custom product builds.
* Support sales function by occasionally joining client meetings alongside a sales manager.
Key skills & experience:
* Proven experience in sales administration, operations, or customer service roles (desirably within a bespoke manufacturing business).
* Strong interpersonal and communication skills, with a confident telephone manner.
* High level of accuracy and attention to detail.
* Motivated, proactive, organised, and ability to prioritise multiple tasks effectively.
* Proficient in CRM software, Sage 50, and MS Office (Excel, Outlook, Word).
* Collaborative approach, with ability to liaise cross-department and with external stakeholders.
* Knowledge or interest in furniture manufacturing, or custom products is a plus.
Benefits
* Competitive salary
* Collaborative, fun and supportive team culture with a positive team philosophy
* Ongoing training and development opportunities to aid growth within the business
* Quarterly team lunches (company-funded)
* Christmas party and regular team social activities
* Travel expenses covered for site visits
* Opportunities to get involved in client-facing experiences
* Supportive and flexible management team
* A degree of flexibility from management regard to start and finish times (note: this is not flexi-time working, or working from home)
Salary description
£28000.00 - £28500.00 per year