Customer Sales Support Executive

Customer Sales Support Executive

Skelmersdale
Competitive Salary
Full-time | Office-based

Join Flowtech as a Sales Support Executive and play a vital role in delivering outstanding customer service while supporting sales growth within a busy branch environment.

This is a customer-focused, commercially driven role, ideal for someone who is confident on the phone, highly organised, and comfortable managing quotations, orders, and customer relationships.

Why Join Flowtech?

* Competitive salary

* Be a key part of a high-performing, customer-focused team

* Join a well-established engineering business with over 40 years of expertise

* Supportive, collaborative team environment

* Opportunity to develop your career in internal sales and commercial operations

The Role

As a Sales Support Executive, you’ll be at the heart of the customer experience—acting as a first point of contact for enquiries, handling calls confidently, and ensuring customers receive a professional and efficient service.

You’ll manage quotations, process orders and invoices, and build strong relationships with customers while identifying opportunities to upsell and add value where appropriate.

Key Responsibilities

* Handling inbound customer enquiries via phone, email, and digital channels with professionalism and confidence

* Building rapport with customers to understand their needs and deliver excellent service

* Preparing accurate quotations and proactively following up to maximise conversion

* Processing customer orders and invoices efficiently using internal systems

* Identifying opportunities to upsell and cross-sell products and services where appropriate

* Maintaining accurate customer and order records within CRM and IT systems

* Supporting the Regional Key Account Manager with administrative and sales activity

* Liaising with internal teams regarding stock, availability, and order fulfilment

* Escalating complex queries where necessary

What We’re Looking For

Essential

* Confident and professional telephone manner

* Strong customer service focus with the ability to build rapport quickly

* Good IT skills and experience using CRM or order processing systems

* High attention to detail when preparing quotations and processing orders/invoices

* Excellent organisation and ability to manage multiple tasks

* Positive, proactive approach in a fast-paced environment

Desirable

* Experience in sales support, internal sales, or customer service roles

* Experience handling quotations, invoicing, or order processing

* Commercial awareness and confidence in identifying sales opportunities

* Ability to upsell or cross-sell where appropriate

This Role Would Suit Someone Who

* Enjoys speaking to customers and building relationships over the phone

* Is confident handling enquiries, quotes, and orders from start to finish

* Is IT literate and comfortable working across multiple systems

* Has a commercial mindset and enjoys contributing to sales growth

* Takes pride in delivering a high standard of customer service

Apply Today

If you’re a confident communicator with strong customer service skills, attention to detail, and a proactive approach to supporting sales, we’d love to hear from you.

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