Salary: £27,000 - £30,000 (some flexibility - DoE)
Bradford - fully office-based
Role Overview
Our client, a global freight forwarder, is looking for a proactive and customer focused individual with experience in freight forwarding. You will be responsible for delivering high-quality customer service to overseas agents and import clients. The role requires a proactive approach, strong relationship management, and effective communication within a fast-paced team environment.
Why Apply?
This is a fantastic opportunity to develop your skills further within Freight Forwarding. You will gain exposure to a range of transport solutions from exports, imports, cross-trades, LCL, Airfreight and Sea freight. You would be joining a company with a great culture and working environment providing a range of benefits.
Key Responsibilities
Handle customer enquiries via phone and email and manage shared inboxes
Obtain pricing, provide quotations, and process customer bookings
Input and maintain accurate data across operational systems
Liaise with customers, suppliers, subcontractors, and overseas agents
Prepare, check, and issue customer documentation, including bills of lading
Interpret customer requirements and promote high service standards
Support team objectives by maintaining productivity and accuracy levels
Carry out additional reasonable duties as requiredSkills and Attributes
Essential: experience in import/export freight forwarding
Strong customer service focus with a proactive, positive attitude
Ability to manage workload, prioritise tasks, and meet deadlines
Good IT skills, including Microsoft Office
Calm, organised, and detail-focused, with the ability to work under pressure
Self-motivated team player with flexibility to support wider business needs
Good standard of education, including Maths and English
Industry-related qualifications desirable
Previous commercial or coordination experience advantageousIf you are just starting out in your career in freight, or are experienced in the industry, we would love to hear from you.
Please note, due to the volume of applications we receive, we are unable to respond to every individual. If you have not heard back within 7 days, please assume your application is unsuccessful
Salary description
£27000.00 - £30000.00 per year