What the Job Will Be Doing
* Leading on complex tenancy management cases, including escalations, complaints and high-risk situations
* Overseeing rent collection, anti-social behaviour, tenancy breaches and legal notices
* Supporting and guiding operational staff on tenancy-related matters, providing leadership and expertise
* Managing formal complaints, ensuring timely, high-quality responses in line with policies and standards
* Overseeing estates and grounds maintenance services, ensuring high service delivery standards
* Managing contracts and Service Level Agreements (SLAs), monitoring performance and driving improvements
* Handling tenancy fraud investigations where required
* Working across multiple service areas to ensure a joined-up and effective housing service
* Contributing to service improvement initiatives to enhance overall performance and resident satisfaction
What You Will Need
* Strong background in housing management across both operational and strategic levels
* Experience managing complex tenancy cases and complaints
* Confident communicator with the ability to support and influence teams
* Ability to work across multiple service areas and manage competing priorities
* Full UK driving licence and access to a vehicle
Desirable
* CIH Level 4 (or equivalent)
* Experience managing SLAs and estates services
* Strong understanding of contract and performance management
Salary description
£40.00 - £40.00 per hour