Customer Service Advisor

Join our client as a Customer Service Advisor for a 4‑month contract, offering a highly competitive salary. Deliver outstanding service across phone, email and web, while promoting products and supporting travel bookings. Perfect for confident, target‑driven communicators.

Customer Service Advisor

Location: Dover
Salary: £26,795.87-£27,968.53 - Pro rata
Contract: Full-time, 4-month contract - June to September

About the Role

Our client is seeking an energetic and customer‑focused Customer Service Advisor to join their busy contact centre team. In this role, you’ll support customers across multiple channels, deliver exceptional service, and confidently promote additional products and services. This is an exciting opportunity for someone who thrives in a fast‑paced, target‑driven environment.

Why Join Our Client?

You’ll be part of a friendly, supportive team where your communication skills and sales mindset can shine. You’ll gain valuable experience in a respected organisation while enjoying a varied role that combines service excellence with exciting sales opportunities.

Key Responsibilities

* Handle enquiries via phone, email, WhatsApp and web messaging

* Promote and sell clients’ full range of goods and services

* Manage bookings, amendments and trade reservations

* Support inbound and outbound campaigns

* Contact customers regarding service disruptions

* Work from existing leads to upsell additional services

* Resolve customer queries at the first point of contact

* Maintain excellent product knowledge

* Support staff travel bookings and duty requirements

* Assist with season ticket requests, rallies and bulk bookings

* Report system faults and highlight Health & Safety concerns

* Achieve Quality Assurance targets

* Assist at the port when required

* Adhere to PCI‑DSS and GDPR

* Contribute to continuous improvement and cultural values

About You

* Excellent verbal and written communication

* Strong sales focus and confident approach

* Customer‑centric mindset

* Able to work under pressure and to targets

* Positive, outgoing personality

* Comfortable working independently or in a team

* Flexible with shifts, including weekends and Bank Holidays

* Computer literate, especially with Microsoft Office

Desirable:

* Call centre, travel industry or customer service experience

* GCSEs (or equivalent) in English & Maths

* Previous sales experience

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

About Morgan Jones:

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Due to the high volume of applicants, if you have not heard back from us within 72 hours, please assume you have been unsuccessful on this occasion.

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