Senior Accommodation Support Officer

We’re looking for a Senior Accommodation Support Officer to lead and inspire our team while making a real impact.

Join us as we help people in the criminal justice system find stable housing and build brighter futures.

As a Senior Accommodation Support Officer, you’ll guide and develop a team of dedicated officers in both custodial and community settings. You’ll provide supervision, appraisals and coaching to help your team thrive, while managing a small caseload of complex cases.

Your expertise in housing law and policy will make you the go to specialist, offering practical advice to colleagues, partners and participants. Working closely with the Accommodation Team Support Manager, you’ll drive quality and consistency across the service leading audits, reviewing cases and ensuring we meet all standards and KPIs.

You’ll build strong relationships with referral agencies, third-party providers and key stakeholders. You’ll also champion professional development observing practice, delivering coaching and inspiring excellence every day.

If you’re a confident leader passionate about housing and justice, we’d love to hear from you.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £26,150 - £32,668 per annum (dependent on experience) with these great benefits:

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual salary review
Refer a friend scheme
Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).

Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Bristol
Hours: Full time, 37 hours per week (Mon-Fri)
Contract: Permanent
Closing Date: 07 April 2026

Key Responsibilities
Assist the Accommodation Team Manager in continuous improvement to practice and the delivery of a high-quality service
Provide specialist housing advice and guidance to participants and employees
Provide workshops to all members of the team to develop their standards of practice
Build and maintain effective working relationships with all stakeholders
Manage a small number of complex cases

Skills and Experience
Experience and knowledge of housing legislation and options
Highly effective interpersonal and communication skills both verbally and in writing
Ability to establish and maintain effective working relationships
Experience or knowledge of the work of the Criminal Justice System
Good organisation skills and ability to meet deadlines