Customer Service Administrator

We are seeking an experienced Customer Service Administrator to join, a small, friendly team based in Colchester.
As customer service administrator you will be the first point of contact and the company, maintaining their reputation for outstanding customer service. You will process all customer orders, quotes, and queries so that all their customers needs, requirements and expectations are fulfilled in line with their Company mission statement, values and code of conduct

Responsibilities:

Answer all inbound calls promptly, and direct where needed.
Serve as the primary point of contact for all parts enquiries and warranty-related calls, providing basic technical support in parts identification
Book transport for all trailer dispatches, liaising with the transport company and the customer
Process orders, ensuring accurate information is entered into the ERP system in a timely manner
Support the sales team with generation of quotes for customers, and act as the point of contact for the sales team on the road
Deal with customer returns accurately, arranging collections when applicable
Complete NPS calls with customers
Attend Sales Huddles
Attend Company Staff Meetings.
Any other reasonable duties as requested by the CompanyRequirements

Previous experience of other customer services/sales work preferred
Good IT skills and familiar with MS Office (Word, Excel, Outlook, Teams)
Excellent telephone manner
Committed team player
Accurate and diligent
Willing to help and take on challenges
Highly organised and deadline conscious
Excellent time management skills
Able to deal with difficult conversations or customers in a professional manner
Devoted to delivering exceptional customer serviceBenefits

Monday- Friday 07.30am- 16.30pm (office based)
Salary- £35,000
Profit related bonus scheme
Free snacks and hot drinks
Monthly staff meetings with free lunch
22 days of paid holiday plus bank holidays increasing to 25 days with service
on-site parking