Netsuite Business Support Analyst

Role: Netsuite Business Support Analyst
Duration: 9 Months
Rate: Competitive Day Rate
Location: Remote

Chapman Tate are working with a growing organisation seeking a NetSuite Business Support Analyst to provide hands-on functional support across their NetSuite platform. This is a fantastic opportunity to play a key role in supporting end-users, improving system adoption, and driving best practice across the business.

The Role
As the NetSuite Business Support Analyst, you’ll be the go-to expert for day-to-day system support, ensuring users can effectively navigate NetSuite to carry out their roles. You’ll focus on resolving issues quickly, delivering user training, and building a strong internal knowledge base.

Key Responsibilities

User Support & Issue Resolution

* Respond to NetSuite support requests from business users

* Troubleshoot and resolve functional issues within the platform

* Escalate complex defects and enhancement requests to the NetSuite Systems Analysts

Knowledge Management & Training

* Deliver user training, guidance, and “how-to” support

* Create and maintain SOPs, training materials, and internal documentation

* Work with the NetSuite delivery team to ensure smooth onboarding of new business units

Business Engagement

* Partner with business teams to understand operational needs

* Identify opportunities to improve system usage and efficiency

* Translate technical concepts into clear, user-friendly guidance

Key Skills & Experience

* Strong understanding of NetSuite and core business processes

* Proven experience in a functional support or business-facing NetSuite role

* Excellent communication skills with a service-first mindset

* Strong troubleshooting and problem-solving ability

* Experience creating clear documentation and training materials

For further details on this opportunity and to apply, please forward your CV via the link