Role:
* Deliver internal support for consumables sales, ensuring smooth operations and customer satisfaction.
* Manage a global portfolio of customers, overseeing the entire order lifecycle from receipt to payment and ensuring service commitments are met.
* Respond to customer inquiries related to spare parts and proactively resolve any delivery-related challenges.
* Administer and maintain supplier and customer data relevant to the delivery of spare parts, provisioning items, and associated services.
* Handle the entry, tracking, coordination, and monitoring of customer materials, delivery schedules, and returns.
* Ensure prompt and accurate order processing by closely coordinating with materials management and shipping teams to meet delivery deadlines.
* Maintain consistent communication with customers regarding order status, manage changes, and provide timely updates on delivery expectations.
* Oversee the returns process and address customer complaints, aiming for swift resolution and high satisfaction.
* Work collaboratively with internal departments to streamline workflows and elevate the overall customer experience.
* Accurately document all customer interactions and transactions within the system for traceability and reporting.
Experience and Qualifications
Experience in customer service, ideally within the aviation industry or wholesale sector.
* Strong practical English language skills, both written and spoken.
* Familiarity with SAP systems (ideally SAP HANA) or other ERP platforms is a plus.
* Strong proficiency in Microsoft Office applications, especially Excel.
* Exceptional organisational skills and a keen eye for detail.
Why Join Us?
Working with First Recruitment Services offers you an incredible chance to gain experience across various industries while enjoying flexibility and great perks:
* 24/7 access to NHS approved GP telephone support and prescription services
* Access to the UK’s largest employees discount platform
* Specialist medical assistance and support hotline
* Weekly pay
* Hundreds of gym discounts
* 24/7 access to mental health crisis support and counselling
Salary description
£15.90 - £15.90 per hour