Timetabling Assistant

Job Title: Timetabling Assistant (Education Services)
Salary: £28,300 per annum
Job Type: Permanent, Full-time
Location: Ipswich, IP3
Hours: 40 hours per week (8:30am–5:00pm, 8:00am–4:30pm Fridays), 52 weeks per year
About the Role
Eleven 11 Recruitment is recruiting on behalf of our client for a Timetabling Assistant to join their Education Services team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering a high-quality, young-person-focused service.
You will play a vital role in ensuring the tuition and education provision runs smoothly by coordinating timetables, communicating effectively with families and tutors, and supporting the wider education team to deliver a responsive and efficient service.
This Role is Ideal For:
•Administrators with strong organisational and communication skills
•Individuals seeking a meaningful role supporting young people’s education
•Candidates who enjoy varied, detail-oriented work in a supportive team environment
Qualifications & Experience
Essential:
•NVQ Level 2 (or equivalent) in Business Administration, Customer Services, or a relevant subject
•Experience working in an administrative role
Desirable:
•Experience within an education or alternative education environment
•Knowledge of safeguarding responsibilities
•Understanding of GDPR and confidentiality requirements
Knowledge & Skills
•Ability to produce clear, professional documents and emails
•Excellent attention to detail and ability to manage competing priorities and deadlines
•Confident and professional telephone manner
•High standard of written English (grammar, spelling, and sentence construction)
•Strong IT skills, including Microsoft Office
•Ability to plan, prioritise and manage workload effectively
•Desirable: ability to design and manage spreadsheets/databases and identify anomalies or issues

Personal Attributes
•Calm, positive and resilient — even in challenging situations
•Warm, friendly and approachable, able to build strong working relationships
•Flexible, proactive and able to use initiative
•A team player who contributes to a collaborative culture
Key Responsibilities
•Schedule and manage regular sessions for young people and tutors
•Adapt timetables in response to changes, cancellations and availability
•Maintain oversight of tutor availability and pupil attendance
•Arrange cover where required and update schedules accordingly
•Communicate changes clearly and confidentially to tutors and families
•Provide relevant case information to covering tutors where appropriate
•Maintain accurate pupil records within the internal MIS system
•Add, update and manage documentation in line with data protection requirements
•Acknowledge, record and securely file key documents
•Develop a strong understanding of the service to respond to queries effectively
•Respond to internal and external queries promptly and professionally
•Contribute to team meetings and collaborative problem-solving
•Provide cover for timetabling colleagues when required

To apply please call us on (phone number removed) or apply online to (url removed)