Customer Service Executive

Lloyd Recruitment Services are pleased to be working with a long-standing client in the search for multiple Customer Service Executive to join their team. This is an exciting opportunity to work for East Grinstead's largest employer, with modern facilities, world-class training, and excellent career progression opportunities.

Customer Service Executive
Full-Time Permanent
East Grinstead - Hybrid (2 days office / 3 days WFH)
Starting Salary: £26,700, with potential to increase up to £28,000 with additional product learning

Why Join their Team?

Work for East Grinstead's largest employer, offering excellent career progression opportunities
Modern, fully equipped facilities with free on-site parking
Yearly upskilling and world-class training to support your personal and professional growth
25 days annual leave plus bank holidays (with option to buy/sell leave)
Pension contribution and private medical cover
Discounts across retail and hospitality
Customer Service Executive Key Responsibilities:

Promote and sell services/products, mainly insurance-related, ensuring compliance
Handle inbound/outbound calls, emails, webchat, and social media queries
Resolve complaints and enquiries efficiently
Share knowledge and support colleagues in a collaborative environment
Maintain up-to-date product knowledge and regulatory compliance
Represent the organisation at events or in cross-departmental tasks
Essential Skills & Experience:

Previous experience in customer service within a busy call/contact centre environment
Strong verbal and written communication skills
Confident, empathetic approach with the ability to investigate, negotiate, and promote products
Knowledge of relevant software tools
Adaptability to new systems, procedures, and changes
Extra Information:

Refer a friend and earn a retail voucher worth up to £500! Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer