This is an excellent opportunity for a commercially driven, customer-focused individual to join a purpose-led organisation where you’ll play a key role in guiding patients through their treatment journey while delivering a high-quality sales experience.
The Role
As a Customer Sales Advisor, you will be responsible for converting warm enquiries into booked consultations and treatments. You’ll act as the first point of contact for prospective patients, providing reassurance, clear information, and a seamless booking experience.
This is a fast-paced, target-driven role where strong communication skills and a consultative sales approach are essential.
Key Responsibilities
* Respond to inbound enquiries via phone and email in a professional and timely manner
* Convert warm leads into consultation and treatment bookings
* Guide customers through the full journey from initial enquiry through to confirmed appointment
* Provide clear, accurate information and handle questions or concerns with empathy and confidence
* Manage a pipeline of prospects, including proactive outbound follow-ups
* Take payments and issue booking confirmations
* Maintain accurate records using CRM and internal systems
* Work collaboratively with internal teams to ensure a smooth patient experience
* Handle and resolve basic customer queries or escalate where necessary
* Consistently meet or exceed sales targets and KPIs
About You
* Proven experience in a sales and customer service role (ideally 2–3+ years)
* Comfortable working towards targets in a structured, KPI-driven environment
* Strong communicator with the ability to build rapport quickly over the phone
* Highly organised, with the ability to manage multiple enquiries at once
* Confident using CRM systems and general IT platforms
* Commercially aware with a genuine passion for helping customers
* Self-motivated, resilient, and team-oriented
What’s on Offer
* Competitive salary + performance-related bonus
*
Hybrid working model - 1 office day per fortnight at HQ in Stoke-on-Trent
* Structured training and ongoing development
* Supportive, collaborative team environment
* Opportunity to grow within a reputable and expanding healthcare provider
If you’re a driven sales professional who enjoys working in a customer-centric environment and wants to be part of a business that makes a genuine difference, we’d love to hear from you
Salary description
£27000.00 - £27000.00 per year