Location: Birmingham, West Midlands
Shifts: Mornings, Afternoons or Nights
Contract: Permanent
Salary: £35,000 – £45,000 (dependent on experience)
The Role
An exciting opportunity has arisen for a Control Room Specialist to join a fast-paced, highly automated warehouse environment. This is a critical position providing core shift cover within a Central Logistics Centre, acting as the operational link between warehouse systems and physical distribution.
You will play a key role in ensuring maximum system uptime, optimising throughput, and supporting operational teams within a highly regulated environment.
Key Responsibilities
System Monitoring & Performance
Provide shift cover for warehouse control and management systems, ensuring continuous operation
Monitor system performance, availability and throughput, taking swift action where required
Identify and resolve system issues, carrying out root cause analysis where necessary
Proactively identify bottlenecks and implement solutions to maximise efficiency
Operational Support
Act as the on-shift point of contact for team leaders and managers
Support operational decision-making through system insight and performance data
Manage and prioritise workload flow to maintain service levels
Assist with planning activities, including weekly pick strategies and system configuration
Technical Coordination
Work closely with IT and engineering teams to escalate and resolve issues
Support continuous improvement initiatives across warehouse systems and processes
Provide KPI data and analysis to support leadership teams
Health, Safety & Compliance
Ensure all activities comply with health & safety standards and company policies
Adhere to regulatory and quality standards within a controlled distribution environment
Promote a strong safety culture and continuous improvement mindset
Skills & Experience
Essential
Strong analytical and problem-solving skills with high attention to detail
Ability to diagnose and resolve technical or operational issues
Experience working in a fast-paced or high-volume environment
Excellent organisational and time management skills
Confident communicator, able to work across multiple teams
IT literate, including Microsoft Office 365
Flexible approach to working hours, including shifts
Desirable
Experience with warehouse management systems (WMS) or automated systems
Knowledge of logistics, distribution or warehouse operations
Experience analysing performance data and KPIs
Understanding of regulated environments (e.g. pharmaceutical or similar)
Additional Information
This role involves working in a warehouse environment, including standing and walking for extended periods
Some manual handling may be required
Candidates must be comfortable working in varying temperatures
Salary description
£35000.00 - £45000.00 per year