Our client is is a leading global distributor of pharmaceuticals. Their success to date is the result of 50 years’ experience exporting medicines to their customers in over 70 countries across 6 continents.
* Customer Services Manager
* Location - Watford
* 1 year fixed term contract with a review
* Salary £40,000
* Hybrid working from home 2 days a week
* Hours are Monday to Friday days (37.5 hours)
* Bonus - Performance related
* Holidays 24 days plus Bank Holidays
Team leadership -
Lead, motivate, and coach the Customer Service team to ensure a high level of engagement and performance.
Maintain excellent, prompt, and consistent customer service standards across the team. Monitor team and individual performance through monthly and quarterly KPIs and take appropriate actions where required.
Drive continuous improvement in team performance, processes, and systems to increase productivity and service quality. Conduct regular one-to-one as well as team meetings to support development and cohesion and to address performance matters. Provide daily guidance and support to the Customer Service team, acting as the first point of escalation for operational issues.
Minimum 3 years’ experience as Customer Service team leader or manager within the healthcare sector and ideally within the export pharmaceutical industry.
Strong leadership and people management skills with the ability to motivate and support team performance. ▪ Excellent problem-solving skills with a proactive and solution focused approach.
Strong verbal and written communication skills, including a professional telephone manner.
Experience using ERP/order management systems
Salary description
£39000.00 - £40000.00 per year