Location: Hemel Hempstead
Hours: 9-5:30 Monday- Friday | Full time office based
Salary: £27,000
Are you a confident, organised, and customer-focused professional with experience in B2B sales support or administration? We are looking for an Order Fulfilment / Sales Support Specialist to provide exceptional support to our Account Managers and ensure a seamless customer experience. This is a hands-on, varied role perfect for someone who thrives in a fast-paced environment and enjoys being part of a collaborative team.
The Role:
You will be responsible for managing the end-to-end sales order process, ensuring accuracy, timeliness, and excellent service at every stage. This role involves direct interaction with both internal teams and customers, processing orders, managing enquiries, and supporting bespoke solutions. There is scope for training, but a strong administrative and customer service background is essential.
Key Responsibilities:
Take ownership of the order fulfilment process, from receipt of orders to dispatch and proof of delivery.
Maintain proactive communication with Account Managers, internal teams, and customers to keep everyone informed.
Create work orders and specifications for bespoke solutions, coordinating with the warehouse team for timely delivery.
Coordinate direct-to-site shipments where required.
Build and maintain knowledge of products and services to identify upsell opportunities.
Ensure high levels of accuracy, efficiency, and quality across all order processes.
Take responsibility for your own performance and personal development.Skills & Experience:
B2B sales support, order management, or technical customer service experience.
Strong administrative skills with excellent organisation and prioritisation.
Confident on the phone with strong verbal communication skills.
Experience raising Purchase Orders (POs) is a strong advantage.
IT proficient; experience with order management systems a plus.
Able to work independently and collaboratively within a team.
Flexible, proactive, and committed to going the extra mile to meet customer needs.
This is a fantastic opportunity for someone who enjoys a varied, hands-on role, working closely with a dynamic sales team. If you are driven, organised, and customer-focused, and want to contribute to delivering exceptional service, we would love to hear from you.
About Think Specialist Recruitment:
We're an independent support staff recruitment agency based in Hemel Hempstead, working across Herts, Beds, and Bucks. We specialise in permanent and temporary recruitment across administration, customer service, PA/secretarial, HR, accountancy/finance, sales admin/support, marketing, and IT
Salary description
£27000.00 - £27000.00 per year