A well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead or a senior engineer ready to step up, within a supportive environment offering strong progression.
What's on Offer
Up to £50,000 salary
25 days annual leave + 8 bank holidays
Paid training and development
Travel subsidy
Life assurance
Enhanced pension
Regular company social events
Hybrid working
Clear career progressionThe Role
You'll lead a team of 5 IT support engineers
Overseeing day-to-day IT operations and infrastructure support
Helpdesk performance
Service delivery, while driving improvements across systems and processes.
The role can be hands-on or more management-focused, depending on your strengths & ambitions.Key Responsibilities
Lead and develop a team of 5 IT Engineers
Oversee IT support operations and helpdesk performance
Manage escalations up to 3rd line
Monitor and improve SLAs and KPIs
Support IT projects and system upgrades
Maintain documentation and improve processes
Align IT services with business needsAbout You
Strong IT support background (ideally up to 3rd line)
Leadership experience or ready to step into management
Strong understanding of SLAs, KPIs, and service management
Confident handling escalations and complex issues
Able to balance technical and managerial responsibilitiesEssential Skills
Microsoft 365 & Intune
Strong Azure experience
Servers, Virtual machines
Backups, NetworkingIf you're looking to step into a leadership role or grow within a well-supported IT function, we'd love to hear from you
Salary description
£45000.00 - £50000.00 per year