Salary: £30,000-£35,000
Location: Onsite Manchester
A great opportunity for a DesksideDeskside Support Engineer to join an ‑site IT team in Manchester. You'll handle technical issues that can't be resolved remotely, taking full ownership of incidents and service requests while delivering excellent ‑to‑face support.
Key Responsibilities
Provide desksidedeskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools
Resolve incidents and service requests requiring ‑site intervention.
Maintain accurate updates in the ITSMITSM system and communicate clearly with users.
Escalate P1P1/P2P2 issues when required.
Support product/application evaluations and follow all documented IT processes.What Success Looks Like
Effective resolution of issues beyond 1st1st Line and remote 2nd2nd Line capability.
Professional communication and strong ‑focused service.
Accurate ticket management and prioritisation.
Positive management of user expectations and service perception.Essential skills
Experience in desksidedeskside/ st & nd Line support.
Strong communication and ‑facing skills.
Strong knowledge of Windows 10 and Microsoft Office.
Experience with Active Directory (password resets, account management).
Understanding of antivirus, Defender, and basic security tools.
Familiarity with encryption technologies (training provided).
Hardware support: laptops, desktops, peripherals, printers.
Basic networking: patching, connectivity checks, troubleshooting.
Experience using an ITSMITSM platform (ServiceNowServiceNow or similar).
Ability to diagnose and resolve desktop, software, and user issues.ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Salary description
£30000.00 - £35000.00 per year