Group Aftersales Director

Market leading, innovative, fast-growing multi-brand automotive Group.

Leadership and growth role across service, parts, warranty, technical operations and customer experience.

Flexible location - HQ - Liverpool.

Significant six figure salary with a £200K OTE package.

The Company

This is a unique opportunity to join one of the fastest growing and most innovative Groups in the UK and Ireland automotive arena, a premium multi-brand business with an unrivalled reputation for the supply and service of market leading, high technology products, great people and a relentless commitment to service excellence and customer satisfaction. With significant growth opportunities in UK and Irish markets across all brands, an accomplished, executive level Aftersales Director is sought, to lead and develop the Group’s long-term national strategy across all aftersales operations.

Role Summary

Reporting to the Group Managing Director and a key member of the SLT with full P&L accountability, responsibility is for the leadership and commercial performance of the Group’s UK and Ireland aftersales division, driving profitable growth across service, parts, warranty, technical operations and customer experience. You will shape and execute strategy, strengthen dealer network performance, develop OEM distribution agreements, enhance governance, cost efficiency and financial performance, whilst ensuring the delivery of competitive advantage and exceptional customer outcomes across their commercial vehicle portfolio. Of course, you will build strong and effective relationships with home and international OEM colleagues and stakeholders, working collaboratively in building a culture of aftersales excellence and continuous improvement across all brands.

About You

The ideal candidate will have a first-class record of leadership and results achievement in aftersales, service and parts, operating in a large-scale commercial vehicle environment. Candidates from the LCV, HGV, OEM or major dealer group network would be of special interest. Operating at Board level with strategic vision, your experience and expertise will combine the delivery of profitable growth at scale, managing complex OEM distribution and aftersales agreements, whilst overseeing multi-million-pound budgets across multi-brand operations. Commercially and financially astute, highly credible, results focused and with high standards, your style will be collaborative, people focused, adaptable and influential with a real zest and enthusiasm to achieve great things for your team and the wider business.

Why Join Our Client

This is a key exective appointment, with a unique opportunity to play a lead role in one of the UK and Ireland’s most dynamic, forward thinking automotive brands. The business is highly ambitious with a strong growth trajectory, and as such, this is a pivotal role in shaping and influencing strategy, performance and growth, in a culture where operational excellence and the customer journey is top of the agenda. Your impact will be recognised with excellent opportunities for future career development, and you will be well rewarded with a significant six figure salary and an excellent performance bonus, giving on-target earnings of £200,000