Customer Support Administrator

Your new company
Hays are recruiting for a temporary to permanent Customer Support Administrator for a professional services based business in Manchester City Centre. We are seeking a proactive and detail‑oriented Customer Support Administrator to join our client's team on a temporary-to-permanent basis. The successful candidate will handle inbound customer enquiries, provide an excellent standard of service, and ensure accurate and timely data entry into internal systems. This role is ideal for someone who is organised, customer‑focused, and confident working in a fast‑paced environment.
Your new role
The successful candidate will:

Handle incoming calls professionally, providing accurate information and support.
Respond to customer queries via phone, email, or other communication channels.
Identify customer needs and work to resolve issues efficiently.
Maintain a high level of customer satisfaction through clear communication and a positive attitude.
Accurately enter customer information, orders, and updates into CRM or internal databases.
Maintain up‑to‑date and organised records.
Process forms, applications, and service requests as required.
Assist with generating reports or extracting data when needed.
Work closely with internal departments to ensure smooth service delivery.
Escalate any issues or service concerns to the relevant teams.
Support general office administration duties as required.What you'll need to succeed

Previous experience in customer service or an administrative role.
Excellent telephone manner and communication skills.
Strong attention to detail with fast, accurate data entry skills.
Confident using Microsoft Office and CRM systems.
Ability to multitask and manage deadlines.
Friendly, approachable, and customer-focused.
Highly organised with a proactive mindset.
Able to work well independently and as part of a team.
Calm under pressure and solution-oriented.What you'll get in return

Training and development support.
Great team environment.
Additional company benefits upon becoming a permanent employee.
Opportunity for the role to become permanent based on performance.
Salary £25,000 What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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