Temporary - 7/8 months
Department: Customer Services - Card & Payments
Location: Bristol
Salary: £12- £14 per hour
Role Purpose
To provide exceptional customer service and support within the Card & Payments team, ensuring accurate, timely, and compliant processing of workflows. This temporary role (7-8 months) focuses on delivering high-quality results for internal and external customers while supporting daily team operations.
Key Responsibilities
Deliver consistent, high-quality customer service via phone, email, and letters.
Process Card & Payments workflows accurately, meeting SLAs and KPIs.
Prioritise daily workload according to workflow plans and deadlines.
Escalate issues affecting workflow, controls, or service delivery.
Handle complaints in line with FCA guidelines and regulatory requirements.
Maintain knowledge of Card & Payment Schemes and internal processes.
Communicate effectively with internal teams and external stakeholders to ensure smooth operations.
Support continuous improvement initiatives and conduct quality checks on colleague's work.
Skills & Competencies
Strong attention to detail and accuracy.
Excellent organisational and time management skills.
Ability to manage multiple tasks of varying complexity.
Effective written and verbal communication.
Customer-focused with problem-solving skills.
Able to work independently and collaboratively within a team.
Experience & Knowledge
Experience in retail banking or regulated financial services, ideally in administration or data entry.
Knowledge of UK Card & Payment Schemes desirable.
Experience working to SLAs, KPIs, and structured workflows.
Experience handling customer correspondence (email, letters) in a professional environment
Salary description
£12.50 - £15.00 per hour