Neighbourhood Manager

Neighbourhood Manager
Location: Hybrid / Oxford
Salary: £17,500
Contract: 11 Month FTC
Hours: 17.5 hours per week – 2 full days and 1 half day
Office requirement: Wednesday in the Oxford office
DBS: Standard DBS required
Driving: Full UK driving licence and access to own vehicle essential
Service Care Solutions are currently recruiting on behalf of a well-established housing provider for a part-time Neighbourhood Manager to support the delivery of high-quality neighbourhood and tenancy management services across the Oxford area.
This is an excellent opportunity for someone with housing, community, tenancy, neighbourhood, resident services or complaint resolution experience who enjoys a varied, resident-facing role and is confident managing cases independently.
The Role
As a Neighbourhood Manager, you will be responsible for managing a patch of properties and helping to ensure residents live in safe, well-managed and thriving communities. The role will involve a mix of estate-based work, resident engagement, case management and partnership working.
Key Responsibilities

Carry out estate, scheme and property inspections to ensure high standards of cleanliness, safety and maintenance
Manage neighbourhood and tenancy-related issues including noise complaints, disputes and safeguarding concerns
Support vulnerable residents and signpost or escalate concerns where appropriate
Liaise with internal teams and external agencies regarding repairs, compliance, safety and resident wellbeing
Build strong relationships with residents and act as a visible point of contact within the community
Maintain accurate records, update systems and manage a busy caseload effectively
Attend meetings, represent the organisation externally and support with legal or court-related matters where required
Gather resident feedback and contribute to service improvementsAbout You
We are keen to hear from candidates who have experience in a customer-facing or community-based role, particularly within housing, local authority, social care, tenancy support or complaint handling environments.
You will ideally have:

Experience managing resident or customer cases independently
Strong communication skills and the confidence to challenge behaviour appropriately where needed
Experience handling complaints, tenancy issues, ASB-related matters or safeguarding concerns
Good organisational skills and the ability to manage competing priorities
Strong written skills and accurate record-keeping ability
Good IT skills and confidence using case management or CRM systems
Awareness of safeguarding and when to escalate concerns
A full UK driving licence and access to your own carDesirable

Knowledge of tenancy law, ASB processes or building safety
Experience supporting vulnerable residents or managing complex cases
Training in safeguarding, mediation, ASB or health and safety
Housing association or local authority experienceThis is a great opportunity for someone looking for a flexible part-time housing role where they can make a real difference to residents and communities.
For more information or to apply, please contact:

George Westhead
(url removed)
(phone number removed)