Location: Manchester
Salary: £35,000 - £48,000 DOE
Due to growth, our client, a leading global freight forwarding and supply chain solutions provider, is seeking a Key Account Manager to manage and grow strategic customer accounts, with a focus on sea and air freight. You will act as the central point of contact for key customers, oversee international shipments through a Control Tower approach, ensure operational excellence, and drive commercial growth.
Job Overview
Manage strategic customer accounts across sea and air freight, with some exposure to road freight.
Develop and execute customer-specific account plans to drive growth, service improvements, and cost optimisation.
Act as a Control Tower, overseeing international shipments, monitoring milestones, and managing exceptions or delays.
Coordinate with operations, carriers, customs, procurement, and finance to ensure smooth delivery and SLA compliance.
Support RFQs, tender management, and solution design for new business.
Produce KPI dashboards and performance reporting for customers and management.
Ensure compliance with international trade regulations, security programs, and company policies.
Drive continuous improvement initiatives across accounts and internal processes.
Build long-term, trust-based relationships with customers and internal teams.
Site visits: UK-based only, frequency depends on client accounts.
Job Requirements
3-5+ years' experience in freight forwarding, mainly in sea and air freight.
Strong understanding of international shipping, trade lanes, and Incoterms.
Experience in Control Tower operations, PO visibility tools, operations management, or global coordination preferred.
Proven ability to manage and grow key accounts.
Commercial skills including negotiation, pricing, and RFQs.
Excellent communication, relationship-building, and problem-solving abilities.
Highly organised with the ability to manage multiple priorities.
Bachelor's degree in logistics, supply chain, business, or related field preferred.
Professional certifications are a plus.
Salary & Benefits
£35,000 - £48,000 per annum, dependent on experience (maximum for highly experienced candidates).
Full-time, permanent.
28 days holiday including bank holidays.
Office-based with UK client site visits as required.
Opportunity to work with global freight accounts and develop commercially and operationally.
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
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Salary description
£35000.00 - £48000.00 per year