Annual Salary: £30,204 per annum
Location: King's Lynn
Job Type: Full-time, Permanent - hybrid working 3 days per week in the officeWe are seeking a dedicated Home Move Coordinator to join a Home Ownership team. This vital role involves providing both practical and emotional support to residents during the home moving process as part of our asset strategy. You will be the primary point of contact, ensuring that all residents are rehoused with minimal disruption and utmost respect.
What you'll be doing:
Act as the named point of contact for customers affected by property disposals, building trusted relationships throughout their move.
Meet customers in their homes, providing clear, sensitive communication and ensuring they understand each stage of the process.
Carry out individual housing needs assessments and develop tailored support plans.
Identify suitable alternative accommodation in line with allocations and tenancy policy, working closely with internal teams.
Support residents through internal transfer routes or bidding processes, arranging and attending viewings where required.
Coordinate all practical elements of the move, including removals, utility changes, council tax amendments, and address updates.
Administer disturbance payments and compensation where applicable.
Ensure properties are vacated in line with programme timelines, escalating risks where needed.
Identify vulnerable customers and liaise with internal teams and external agencies to ensure additional support is in place.
Maintain accurate case records, trackers, and reports for senior management, highlighting progress and emerging risks.Experience needed:
Experience working in social housing, housing management, lettings, or allocations.
Experience managing complex or sensitive customer cases.
Strong understanding of tenancy types and allocations processes.
Excellent interpersonal and communication skills.
Ability to build trust and manage emotionally sensitive or challenging conversations.
Strong organisational and case management skills, with experience working to deadlines.
Confidence working across internal teams and external agencies.
A resilient, calm, and compassionate approach.
Strong negotiation and influencing skills.
Good attention to detail with accurate record-keeping.Desirable:
Experience supporting decants or regeneration programmes.
Knowledge of Home Loss and Disturbance Payment frameworks.
Awareness of welfare benefits and financial inclusion support.What's in it for you?
Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
Charitable Leave: One day per year to volunteer for a cause you care about.
Discounted Gym Membership: Stay fit with discounted membership.
Pension Scheme: A company contributory pension scheme with generous employer contributions.Closing Date: Thursday 2nd April 2026
To apply please submit your CV and cover letter detailing your relevant experience
Salary description
£30204.00 - £30204.00 per year