Client Services Assistant – Legal Sector

Our client, a leading firm in the legal sector, is seeking a Client Services Assistant to join their Cheltenham office on a full-time, permanent basis. Known for its welcoming, inclusive culture and collaborative environment, the firm offers an excellent opportunity to gain hands-on experience across a range of legal practice areas and business functions, supporting long-term career development.

We are looking for a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will advanced proficiency in Microsoft Office, and experience using practice management systems. A solutions-focused mindset, strong customer service approach, and the ability to use initiative are essential, along with being a collaborative team player.

Responsibilities:
Client & Project Support

* Coordinate support for client projects and matters

* Set up processes in collaboration with Partners, Fee Earners, and clients

* Support pitches, presentations, events, and business development activity

* Ensure client communications reach the appropriate contacts

* Maintain accurate client records in CRM systems

* Arrange meetings and respond promptly to client queries

* Support client relationship management and service delivery

Communication & Coordination

* Handle internal and external queries, ensuring timely responses

* Liaise with internal teams on behalf of Partners and Fee Earners

* Coordinate cover during absences and communicate updates

Financial Administration

* Support time recording and ensure timely capture

* Assist with billing, invoices, expenses, and credit control

* Liaise with Finance to ensure efficient processes

* Produce standard financial and time reports

Administrative Support

* Manage diaries, meetings, travel, and room bookings

* Coordinate logistics (technology, catering, attendees)

* Monitor and prioritise team tasks to meet deadlines

* Oversee file management, record keeping, and document handling

* Supervise and support administrative team members

General Duties

* Assist across the team as required, including document updates and basic drafting

* Support file opening, conflict checks, and risk processes

* Maintain accurate data across internal systems

* Provide cover for colleagues during busy or absence periods

* Collaborate with legal and business support teams

* Comply with all regulatory and professional standards

Hours: Monday to Friday 8.30pm to 5.30pm (hybrid working option after successful completion of induction)

Salary: £30,000 to £33,000 depending on experience + excellent benefits package