Complaints Handler

Complaints Handler

Location- Kingston

Salary Up to £34k

We are looking for a proactive and customer-focused Complaints Handler to support our construction team.

Responsibilities

Receive, log, and manage customer complaints in a timely manner
Resolves stage 1 and stage 2 complaints
Provide clear, professional, and timely responses to customers
Monitor complaints through to resolution, ensuring deadlines are met
Keep accurate records of all communication and actions taken
Ensure all complaints are handled in line with company procedures and industry standards
Identify recurring issues and escalate where necessary
Apply correct SOR codes to works completed and ensure accuracy
Liaise with contractors to resolve invoice queries and discrepancies
Monitor and track invoice approvals and payment progress
Maintain accurate records on repairs and finance systems
Support the wider repairs and maintenance team with administrative tasks
Ensure compliance with internal procedures and audit requirements
About You

Strong communication and interpersonal skills
Excellent problem-solving and organisational abilities
Ability to handle sensitive situations professionally
Experience in a fast-paced, customer-facing role
Previous experience in construction, housing, or property services (desirable)

If you are interested in this job with Taylor Johnston, please apply or call (phone number removed) for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

INDTJ