Helpdesk Technician

Your new company
You'll be supporting an international manufacturing specialists' Bristol office with Technical Customer Service Support.
Work Pattern
On site BS32
41.5hrs a week
07:00 to 16:00 a day (15 min paid break 30mins unpaid lunch), 15:00 finishes on Friday

Your new role
As a Telephone Support Technician, you will be the first point of contact for customers, providing expert assistance and ensuring the smooth operation of hospitality machines.

Deliver technical support via phone and email.
Maintain and support customer service contracts.
Diagnose and resolve complex technical issues.
Complete and maintain accurate call log forms.
Report and improve records using Microsoft Dynamics.
Prepare and update technical documentation for internal and customer use.
Collaborate with internal teams to resolve reported issues promptly.
What you'll need to succeed

Technical aptitude with a solid understanding of electrical, mechanical, and hydraulic systems (doesn't have to be professional, education or hobbies that provide you with this knowledge are considered).
Excellent communication skills in English, both written and verbal.
Confidence in delivering excellent customer service.
Strong organisational skills and the ability to multitask in a fast-paced environment.
Team-oriented mindset with a commitment to continuous improvement.
Proficiency in Microsoft Dynamics and MS Office.
What you'll get in return

Chance to join an international corporation.
Free on-site parking.
Enrolment in the company\'s annual bonus scheme.
Relaxed work environment and team culture.
Chance to develop your technical skills in a professional environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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