Customer Service and Operations Executive

Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to £30,000 dependent on experience.

Customer Service and Operations Executive duties:

Respond to customer enquiries via phone, email and post

Manage bookings using the internal reservation system

Coordinate supplier payments and support reporting

Handle outgoing sales calls when appropriate

Provide general administrative and office support

Customer Service and Operations Executive skills required:

Excellent written and verbal communication skills

Strong organisational skills with high attention to detail

Proficient in Microsoft Office and Excel

Able to promote and sell holidays

Ability to multi-task and work well under pressure

Travel industry experience preferred but not essential

Additional information:

Salary up to £30,000

25 days annual leave + bank holidays

Pension scheme

Exclusive holiday discounts for you, friends and family