Internal Sales Manager

Internal Sales Manager
£57,500 per annum + annual sales bonus (up to 15% of salary)
(Includes company car / car allowance)
Monday - Thursday 08:30 - 17:00 & Friday 8:30 - 15:30
Banbury, Oxfordshire
Permanent

Job Overview
Our client is currently recruiting for a permanent Internal Sales Manager (UK & Nordics), based at their Banbury Head Office, reporting directly to the Sales Director. You will be responsible for managing the Internal and External Sales teams, as well as nominated sales agents, while providing operational and strategic support to the Sales Director.
The Internal Sales Manager will oversee and coordinate day-to-day sales activities to ensure the smooth and efficient running of sales processes across the UK and Nordic regions. The role will also hold direct responsibility for key customers and regional sales agents, supporting business growth, maintaining strong customer relationships, and ensuring the delivery of high levels of service and sales performance.

Key Responsibilities
Internal & External Sales Team Management

Manage and support the Internal and External Sales teams to ensure high levels of customer service and sales performance.
Oversee the efficient processing of customer orders and quotations.
Manage the day-to-day administration and approval of sales authorisations.
Actively manage customer order books for long lead-time parts to ensure accurate planning and delivery.
Lead the training and development of the Sales team to support performance and growth.
Effectively mentor, motivate, and communicate with the Internal Sales team to ensure they remain engaged and able to perform their roles successfully.General Management and Support

Monitor monthly sales and margin performance against the business plan and escalate any areas of concern to the Sales Director.
Ensure stock liability is monitored and supported by customer commitments, maintaining excess stock at acceptable levels.
Work closely with Procurement, Supply Chain, and Product Management teams to ensure the sales-to-purchase cycle operates smoothly and product ranges are managed effectively.
Collaborate with Product Management and Marketing to ensure monthly new-to-range product introductions are communicated to customers.
Handle and document customer issues and complaints, coordinating actions through the Continual Improvement Log.
Maintain and monitor customer consignment stock profiles with the relevant sales teams, ensuring scheduled physical checks are carried out and recorded.Key Account Development Support

Take ownership and management responsibility for selected customer accounts.
Review customer sales targets and margins on a monthly basis and take corrective actions where required.
Conduct regular customer meetings and visits in the UK and overseas (up to approximately eight working days per month or as required by business needs).
Coordinate larger sales projects and customer RFQs, ensuring accurate data supports decision-making.
Maintain an up-to-date and relevant sales funnel reflecting ongoing sales projects and opportunities.
Liaise with the Marketing Executive to support customer events and promotional activities.
Coordinate and monitor quotation feedback processes, ensuring lost business information is reported to the Sales Director.Requirements and Skills

Proven account management experience within the Automotive Aftermarket sector (desirable).
Experience working closely with a Product Management team, including supporting new product introductions into customer product profiles (Desirable).
Strong Microsoft Excel and data analysis skills, with the ability to interpret sales data, monitor performance, and support decision-making (Essential).
Strong communication and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
Ability to work collaboratively across departments including Sales, Product Management, Procurement, and Marketing.
Proactive and results-driven mindset with strong problem-solving abilities.
Professional, reliable, and able to maintain strong relationships with both internal stakeholders and external customers
Travel will be required across the UK and Nordics on occasions so must hold UK driving licencePlease apply in the first instance with a copy of your CV

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