Housing Officer

Housing Officer
Edmonton
£39,841 - £40,841
North London (Edmonton)
Contract: Fixed Term
Full time, site-based (5 days per week)
Basic check required
About the role
We are looking for a Housing Officer to play a critical, customer-facing role within our Special Projects team. This role is central to supporting customers who are required to move permanently as part of our rehousing programme.
You will act as the single, accountable point of contact for customers across all tenures – including rented, later living and leasehold – ensuring they receive a coordinated, compassionate and high-quality service throughout their move. Working closely with internal teams and external agencies, you will help customers navigate what can be a complex and sensitive process, while ensuring project timescales and commitments are met.
This is a highly visible role requiring strong judgement, excellent communication skills and confidence working with customers who may be vulnerable or in receipt of social care.
About you
You will be an experienced customer-facing professional who is confident managing complex, emotive situations and balancing customer advocacy with organisational delivery.
You will bring:
* Proven experience delivering customer services in housing, regeneration, care, or similar environments
* Strong understanding of working with vulnerable customers and multi-agency partners
* Excellent communication and relationship-management skills
* The ability to manage multiple cases and priorities in a fast-paced project environment
* Sound judgement, resilience and a calm, empathetic approach
* Confidence working across different tenures, services and stakeholders
* Strong attention to detail and commitment to accuracy
Must have:
1. Driving licence and access to a car
2. Office based, with no hybrid opportunity due to nature of role
3. Basic Excel; able to use simple formulas, with effective use and management of spreadsheets.
What we can offer you
* 28 days annual leave plus bank holidays
* In addition to annual leave a 'belief day' to be taken at a time of your choosing
* 2 paid voluntary days to support your community
* Life assurance cover 3 x your salary
* Health cash plan scheme for your everyday healthcare needs
* Enhanced pension with matched contributions up to a maximum of 9% contribution
* Tenancy deposit - interest free loan to help with rental deposits
* Cycle to Work scheme
* 'Nudge' financial wellbeing platform
* Employee assistance programme
* Season ticket loan
* Access to extensive on-line training
* Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer