Job Description:
Support the business by delivering effective first and second line IT support across all teams
Collaborate with our IT support partner to ensure escalation of complex issues and effective delivery of third-line support services
Liaise with Group IT support on Group related services and issues
Maintain, monitor and improve IT systems, hardware, software, and digital platforms
Contribute to the continuous improvement of processes, security, and user experience
Provide advice and training to users on use of core Microsoft and other application packages
Provide an efficient and user focused IT support service
Escalate complex incidents to the IT and Digital Manager or external support partners as required
Support IT elements of employee onboarding and offboarding, ensuring timely provisioning and revocation of access
Install, configure, deploy and maintain hardware and software including servers, desktops, laptops, tablets, printers, firewalls, routers, switches, telephone systems and mobile devices
Maintain the company IT asset register, including management of warranties and licences
Record and manage incidents and service requests
Perform routine maintenance on IT systems, ensuring reliability and security
Support the monitoring and management of backups, updates, and patching
Assist in maintaining cloud platforms (Microsoft 365, Azure AD, SharePoint, Teams etc.)
Ensure effective cybersecurity controls are followed (MFA, password policies, device compliance)
Support the management of licensing, renewals and IT contracts
Assist with the running and development of digital platforms, including Microsoft 365, CRM, ERP, PIM, Digital Asset Management and HR platforms
Support and assist with digitisation projects such as system customisations, workflow automation, data migrations, and third party integrations
Assist with building forms, workflows and process enhancements using Microsoft 365 and other tools
Provide testing and user training for new digital solutions and business processes
Research and evaluate hardware, software and cloud solutions to ensure the business adopts cost-effective, reliable, and fit-for-purpose technologies Candidate Requirements:
Relevant IT-related qualification or degree (e.g. Level 3 IT diploma, CompTIA A+, Network+, Microsoft
certifications)
A levels / O levels / GCSE qualifications
Additional cybersecurity, networking or cloud training - Desirable
Minimum 3 - 5 years' experience in a role providing first and second line support - Essential
Experience administering and supporting Microsoft 365 and Windows environments - Essential
Proven troubleshooting and diagnostic skills - Essential
Experience supporting digital or IT improvement projects - Desirable
Experience with CRM or business systems - Desirable
Strong understanding of IT fundamentals - Essential
Ability to diagnose and resolve technical issues - Essential
Excellent communication and customer service skills - Essential
Knowledge of Microsoft 365 - Essential
Awareness of cybersecurity best practices - Desirable
Basic networking knowledge - Essential
Experience with Power Automate / Power Apps - Desirable
Experience with Microsoft dynamics-based CRM systems - Desirable
Understanding of endpoint security tools and secure IT practices This role is commutable from: Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Stoke on Trent, Uttoxeter, Leek and surrounding areas
This role would suit candidates with the following experience: IT Support, Systems Support, Systems Administration, 1st & 2nd Line Support
Hours: Monday – Friday 9:00 am – 5:00 pm, 1 hour Lunch
Salary: £35,000 Per Annum
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region
Salary description
£35000.00 - £35000.00 per year