Owing to exceptional growth and the overall success of the business, Bright Side Recruitment Ltd is once again proud to assist this exceptional Maidstone based company in their search for a motivated Customer Services Representative. The role would ideally suit a person who has previous and relevant experience gained from within a Freight or Logistics environment.
Working closely with the Sales team and Customer Services Operations Team Leader, the successful candidate should already possess a good understanding of the processes required within the international freight and transport industries. This opportunity is office based and is offered on a full time, permanent basis, 9am to 5.30pm – Monday to Friday.
Key Responsibilities:
* Act as the first point of contact for clients, addressing inquiries related to import shipments
* Coordinate with international suppliers, freight forwarders, and customs agents to ensure timely and accurate delivery of goods
* Provide regular updates to clients regarding shipment status, documentation requirements, and regulatory compliance
* Handle complaints and resolve issues promptly, maintaining a high standard of customer satisfaction
* Maintain accurate records of shipments, correspondence, and customer interactions in our CRM system
* Collaborate with internal teams to improve processes and enhance the customer experience
Key skills and experience required:
* 2+ years in a customer service role, preferably in the import, logistics, or supply chain sector
* Basic understanding of import/export regulations and procedures is highly desirable.
* Excellent verbal and written communication skills. Multilingual abilities are a plus
* Good understanding of Microsoft products (Word, Excel, and Outlook)
* Possess an excellent eye for detail - Accuracy in handling documentation and managing client expectations
* Possess a motivated work ethic and a proven ability to problem solve
What’s in it for YOU?
* This opportunity offers excellent career prospects for the right individual
* Full training and support will be provided
* A supportive, inclusive, and team-oriented work environment
* The opportunity to progress your career with an established and respected company
* Great public transport links (close to Maidstone West station)
If this exciting opportunity sounds of interest to you, please contact Bright Side Recruitment Ltd for more information
Salary description
£28000.00 - £30000.00 per year